Shipping & Delivery Policy

Last Updated: 27 March 2025

At MyStories, every book is made to order with care and precision. Below is an outline of what to expect from the time you place your order to the moment it arrives at your door.

Average Lead Time

The estimated lead time for delivery is:

  • South Africa (National Delivery): 10–15 business days
  • International Delivery: 15–30 business days (subject to customs clearance)

Order Timeline

Your order is processed in three key stages:

1. Processing Time: 1–5 business days

  • Orders are processed and prepared for printing upon confirmation of availability and receipt of payment.
  • You will receive an email confirmation once your order is received.
  • Orders are batched and sent to print every Monday and/or Thursday morning.

2. Printing & Quality Check: 4–7 business days

  • Printing partners take up to 7 business days to produce your book.
  • All books undergo a quality assurance check.
  • If any issues are detected, we will notify you and reprint the affected book (please allow an additional 3–5 business days).

3. Delivery Time: 1–5 business days (South Africa)

  • Once printed, your order is shipped via The Courier Guy or another trusted courier.
  • Waybills are prepared in advance, and tracking details are emailed to you by our logistics partner (e.g., BOBGO).

You’ll receive email updates throughout the process, including a follow-up email after delivery.

Important Delivery Notes

  • Delivery times are estimates and depend on courier performance.
  • Unforeseen events (e.g., natural disasters, strikes, or customs delays) may affect timelines.
  • MyStories is not liable for delays beyond our control.

To ensure smooth delivery, please provide:

  • A valid email address
  • An active mobile number
  • An accurate street address for door-to-door delivery

Delivery Restrictions & Surcharges

Remote Locations

  • Deliveries to farms, hospitals, mines, power stations, chain stores, or plots may incur extra courier fees.
  • If you live in a remote area, we recommend providing a town-based address or kiosk collection point to avoid surcharges.

South Africa

  • Delivery takes 1–5 business days, depending on your location.
  • We cannot deliver directly to farms, hospitals, or extremely remote areas.

International Deliveries

  • Estimated delivery is 15–30 business days, depending on customs clearance.

Customs, Duties & Taxes (International Orders)

  • MyStories is not responsible for customs duties, import taxes, insurance, or any other charges once your parcel enters the destination country.
  • These charges are the customer’s responsibility.
  • We recommend checking with your local customs authority before placing your order.

For courier-specific terms, visit:
The Courier Guy Terms & Conditions
FedEx Terms & Conditions

Damaged Products

Your satisfaction is our priority. If your order arrives damaged, please help us resolve the issue by following these steps:

  1. Contact us at [email protected] within 7 days of receiving your order
  2. Include your order number
  3. Attach clear colour photographs of the damage
  4. Retain all packaging materials for inspection

Once we assess the issue, we will take the necessary steps—either by reprinting and reshipping the product or issuing a refund.

Please refer to our Returns Policy for full details on how we handle damaged or faulty products.

If you have any questions or concerns, please don’t hesitate to contact us at [email protected].