Average lead time is 10-15 business days.
The time frame of an order delivery is divided in three parts:
Processing time: 1-5 business days
Printing time: 4-7 business days
Delivery time: 1-5 business days
Subject to change: Upon confirmation of availability and receipt of payment, requests will be processed and sent to printers within 1-5 business days. You will receive an email confirmation upon order receipt and another when it is sent to the printers. Our weekly order batches are sent to the printers on Monday mornings before noon. be processed and sent to printers within 1-5 business days. You will receive an email confirmation once your order is received and again when it is sent to the printers. We batch and send the weeks orders to the printers on Monday mornings before noon.
Printing Duration and Quality Check: Printing takes an additional 4-7 business days. Once printing is done, orders undergo a quality check. If, during this quality check, any issues are detected, our team will promptly notify you. In such cases, the affected book will be reprinted and shipped.
When your order is ready for delivery, it will be shipped with national couriers like, THE COURIER GUY, unless otherwise specified. Waybills are prepared in advance. You will receive an email from a third party vendor, eg. BOBGO, with tracking details.
Delivery Times and Unforeseen Events:
All delivery times provided are estimates and are contingent upon the courier’s ability to deliver. Please be aware that unforeseen events, including but not limited to natural disasters or strikes, may potentially cause delays. It is important to note that we will not be held liable for delays beyond our control.
To ensure a smooth delivery process, please provide a valid email, mobile number, and accurate street address for door-to-door delivery.
Additional Considerations:
- Deliveries to Plots, Farms, Chain stores, Power stations, Hospitals, and/or Mines may incur extra delivery fees.
- SOUTH AFRICA: Delivery times range from 1-5 days, depending on location. Please note that we cannot deliver to farms, hospitals, or extreme remote areas.
- INTERNATIONALLY: The delivery timeframe is typically 15 days, subject to change. For international shipments, we utilise a third-party vendor. It’s important to be aware that the charged rates do not cover Customs/Duty taxes/Insurance, which may be applicable in the destination country.
Lead Time
The lead time from placing your order to delivery is as follows:
- National Delivery: 10 – 15 business days
- International Delivery: 15 – 30 business days – international delivery times may vary based on customs clearance procedures in the destination country
Should you encounter any delays or receive damaged products, we kindly request you to contact us at [email protected]. To facilitate a swift resolution, please retain all packaging materials and include your order number along with clear color photos of the damage in your email.
Customs, duties and taxes:
Please be aware that MyStories holds no responsibility for any customs duties or taxes applied to your order. All fees incurred during or after shipping, including tariffs and taxes, are the sole responsibility of the customer. To ensure a smooth customs clearance process and avoid any unexpected surprises, we encourage you to check and be familiar with your country’s regulations regarding customs duties and taxes.
For a comprehensive understanding of the terms and conditions set forth by The Courier Guy, please visit their official website: www.thecourierguy.co.za.
To review the terms and conditions provided by FEDEX, please refer to their official website: www.fedex.com/en-za/home.html.
Damaged Products:
Your satisfaction is our priority. In the unfortunate event that your received products are damaged, we apologise for any inconvenience caused. To expedite the resolution process, please follow these steps:
- Contact us promptly at [email protected], detailing the issue, as soon as possible or within 7 days of receiving your order.
- Retain all packaging materials for assessment.
- Include your order number in your email.
- Attach clear color photos depicting the damage.
Our team will promptly address the matter and work towards ensuring a swift resolution for you.